Cancellation and Return

At Koha Intima, we only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try a product but please take adequate measures to preserve its condition. You can cancel an order while you are on the checkout page (before payment). You can view the contents and the total amount in your shopping cart.

Returns

Items once purchased are non-refundable. We offer exchange services on all orders for the same order value or higher. Accessories including masks and scrunches and panties are not returnable and non-exchangeable.

Exchange

We offer exchange services on all orders for the same order value or higher. You can only exchange purchased items once within 3 days of product receipt. Exchange is possible only once for an order. Once the exchange request is placed, we can process the new product only once we receive the original item you bought. After a careful quality check for any damages, if the item purchased is fit to be exchanged, we’ll send the new piece you like. This process could take 10-15 business days. Exchange is possible only once for an order.

Charges: A service fee will be charged when you request an exchange. The payment has to be done prior to the pickup of the order. Beachwear, Swimwear, and Accessories including masks and scrunches, and panties are not returnable and non-exchangeable.

Cancellation

Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been placed, no further modifications or cancellations can be made.

Claims

Any claims are only acceptable with an unboxing video.

Contact

For any further support or any query or suggestions related to this cancellation policy, you can feel free to contact Koha Intima by emailing us directly at support@kohaintima.com